TESTIMONIALS

We feel the Charter difference.

Residents at The Cottages of Perry Hall will give it to you straight: Each day offers something new, but being treated with compassion and quality care is tried and true.

Read testimonials from residents and their loved ones to get a better understanding of how Charter stands out from other senior living communities.

“My children and I recently attended a Trunk or Treat event at The Cottages. The staff was so friendly, and the manager (Kim) went out of her way to ensure the residents and community were enjoying the evening. I went around and spoke with several of the residents, and they all were very happy; they looked well taken care of. Missy, one of the managers, introduced me to several residents, and you could tell she had a personal relationship with each one. Leaving that night I felt so overjoyed with love and a community coming together. It was truly a great experience, and my kids had a wonderful time.”

– Samantha Dickel, Community Member

“As a local senior care professional, I consistently refer people to Charter Senior Living – both Towson and Perry Hall – as I consider them to be two of the top ALF communities in our area. The team puts great effort toward the quality of their care, from their communication and professionalism to their programs and cleanliness. Each time I visit these communities, there is ALWAYS an active group participating in activities and socializing!”

– Cassie Miller, Referral Partner

“From the outset, I knew The Cottages was really the only place where my mom could possibly make the transition to assisted living. The facility is just lovely (visitors often commented that THEY wanted to move in!) – it’s in a quiet, wooded area, with lots of light in the open dining/kitchen/living area. Mom often enjoyed relaxing on the beautiful deck where she could watch the deer graze and play beyond the trees. The directors not only do everything possible to keep the place running well, but they keep tabs on how each resident is doing, and they are both responsive and proactive when it comes to communication with families and addressing individual concerns. Finally, the staff is incredible. So many of the folks who worked with my mother got to know her very well – they were able to joke with her, get her to talk about herself, and distract her when necessary to help her eat, take her meds, or join in an activity – which was so important not just to her happiness but to the quality of her care. In an industry where it can be hard to attract and retain committed professionals, The Cottages has many caregivers who treated my family like their own. My young son and small dog enjoyed every visit with their Granny and her fellow residents as well. I will always be grateful for the love and care my mom received at The Cottages.”

– Rebecca B, Family Member of Resident

“Beautiful cottages in a peaceful setting with lots of trees. Kim Murphy gave our tour. She was very welcoming, professional, knowledgeable, and didn’t mind answering our many questions. The cottages were clean and tidy. Most of the facility has been recently updated. The nautical decor, beautiful gray wood plank-like floors, and soothing light-colored fresh paint left us feeling calm. The staff takes the residents out to restaurants, movies and shopping. The rent here includes basic TV in your room (you provide the TV) and free table phone in your room. Laundry is free. We found the fees here very fair and a little under the market norm. Thanking God we found this place for our mom.”

– Marsha P., Family Member of Resident

“I do not work at The Cottages of Perry Hall. I am a hospice nurse educator who comes in to provide education for the team at The Cottages. I have also spent time with family members of the residents who live here. One thing I hear from family members, often, is that they know that their loved one is not only cared for by the team but loved by them as well. This is so important, and it warms my heart.”

– Community Member

“I have a warm place in my heart not only for this team but also for the Executive Director. Kim Murphy not only loves what she does, but she extends this love to every resident and their family members. She has created an environment that feels like home for those who live here and for those who visit their loved ones as well.”

– Terry C., Family Member of Resident

“I worked at The Cottages of Perry Hall for a few months. My experience there was very useful for the career path I wanted to pursue. The people who worked with me on the overnight shift were very helpful and showed me how to complete my paperwork and trained me on how to take care of the residents. I would definitely recommend The Cottages as being one of the best places to take your loved ones. Kudos to the overnight staff – they ROCK!!!”

– Karen D., Former Employee

“I am a local photographer and have partnered with The Cottages of Perry Hall to photograph various events they have put together for the residents. I value our partnership and am happy to work with Kimberly and the residents. All the community events have been a blast, and you can see it on the residents’ faces when they smile from ear to ear!”

– Dawn K., Family Member of Resident

“My father was a resident in the Memory Care Unit for three years until his passing. During that time, my mom visited him almost daily, and we saw the wonderful care, concern and even love he received by the amazing staff. Our family is very happy we chose The Cottages and would recommend this community to anyone who can no longer care for their loved ones.”

– Ken A., Family Member of Resident

“I want to share my experience with The Cottages of Perry Hall. My 88-year-old mother (in a wheelchair), my sister, and I toured several Assisted Living facilities. When we toured The Cottages, we were greeted as if we were family. Every staff member we encountered got down on my mother’s level to talk with her. They introduced themselves and seemed to really enjoy talking with my mother and me. They treated my mother as an adult, with humor and love. I am not an emotional person (at all), but this brought tears to my eyes. The interactions we had with the staff were beautiful. Additionally, the feel of The Cottages was comfortable. It felt like we were touring a house where you could put your feet up and relax.”

– Monica M., Family Member of Resident